Dear Trgovina Ekstra Costumers,
According to Regulation (EU) no. 524/2013. the on-line settlement of consumer disputes if you have a problem with something you bought on the Internet, through ORS platforms can be achieved out of court settlement. This Web site can be used only if you live in the EU and if the trader is established in the EU.
Link to Platform for ORS: http://ec.europa.eu/odr